Contact Us

Note: If you have an issue with your device, please click here to view our troubleshooting page.

If you have already gone through troubleshooting and haven’t reached a solution, please send us a message!

Our contact info

Email (English):

Phone: (877) 740-8004 Due to the COVID-19 situation, our phone support will temporarily unavailable. Customers are encouraged to reach out to support via email ( online chat or the website form ( ). Your business is much appreciated.

Hours: Monday – Friday 9:30am-5:00pm EST

Email (Japanese):

Our office address

264 Quarry Rd, Unit D                                                          131 West 33rd St, 11C

Milford, CT 06460                                                                  New York, NY 10001

United States                                                                         United States

Select language >>