We are dedicated to providing you with responsive customer service and complete satisfaction with our products. With all our dash cam products, we provide a 30 day hassle-free return policy, as well as a 12 month warranty which covers product malfunctions. Product malfunctions covered by our warranty must not be caused by physical or liquid damage. To extend your warranty from 12 months to 18 months, please register your product with us.
If you haven’t already, please check our troubleshooting page before sending a warranty request. If your issue could not be solved by troubleshooting, please use the form below and we will reach out to you as soon as possible.
Rexing limited certain warranty exclusions to instances where damage, malfunction and/or failure occur as a result of using parts/supplies/servicing not authorized or performed by Rexing or its authorized servicer. For example:
Our previous Limited Warranties stated, in part:
This Limited Warranty does not cover products purchased from sources other than Rexing or a Rexing authorized dealer (including non-authorized online auctions), or issues due to: use of parts or supplies not sold or authorized by Rexing; resulting from servicing not authorized or performed by Rexing or a Rexing authorized service center.