V1Support and FAQ
Support and FAQ
Read quick start guide (Multilanguage)
Download GPS Logger software
Register your camera
Submit a warranty request
Frequently Asked Questions
What type of memory card do I need for recording?
The V1 requires a micro SD memory card with a Class 10 / UHS-I or higher speed rating. The camera supports cards up to 256GB. It’s also important that the memory card you choose is built for dash cam use, which is why we specifically recommend cards which have that designation. Please check our latest card recommendations for help choosing a card.
How many hours of Full HD recording can I get?
At 4K (2160p) resolution, you can get approximately 11 hours of recordings to a 64GB micro SD card before it begins looping over the oldest unlocked files.
How do I format the memory card?
To format the memory card, you can use the Format function in the Setup Menu. To do this, first make sure you are not recording. Then, press the MENU button twice to access the Setup Menu. From there, use the MIC button to scroll down to Format. Use this video as a reference.
How do I view my recordings?
To play back your videos on the camera, you can use the Playback Mode. To view videos on your computer or mobile device, remove the memory card with your recordings from the camera, then access them on your device using a card reader. You can also use the included mini-USB computer cable to connect your camera directly to your computer to read the files off the memory card. For more details, please check out the section of the manual titled “Playback”.
Can I record while parked?
To record while parked, use the parking monitor function. If you can’t find this function on the camera, you may need to update to the latest firmware. Check out this guide on how to do so.
How does the camera mount to the car?
The package includes a 3M adhesive pad and a plastic mount piece. The 3M pad is used to stick the mount to the windshield. The V1 can then slide down into the mount piece to be secured to the windshield, and can be easily removed from the mount as needed. If you are looking for an alternate mounting option, check out the suction cup mount accessory.
How does the camera function in hot climates?
The V1 is intended to operate in temperatures up to 140°F. While not in use, the storage temperature is rated to 160°F.
What is the internal battery used for?
The V1 is intended to be used while connected to a sustained source of power. The internal battery provides the V1 with the ability to record while disconnected from power, but only for up to a few minutes. For this reason, it is best reserved for emergency situations.