V3Support and FAQ
Support and FAQ
Read quick start guide (Multilanguage)
Read the user manual
Download GPS Logger software
Register your camera
Submit a warranty request
Frequently Asked Questions
The V1P Pro requires a micro SD memory card with a Class 10 / UHS-I or higher speed rating. The camera supports cards up to 256GB. It’s also important that the memory card you choose is built for dash cam use, which is why we specifically recommend cards which have that designation. Please check our latest card recommendations for help choosing a card.
How many hours of recording can I get with both cameras?
At dual-channel Full HD (1080p + 1080p) resolution, you can get approximately 7 hours of recordings to a 64GB micro SD card before it begins looping over the oldest unlocked files.
How do I use the Wi-Fi feature?
Wi-Fi Connect allows you to see a live view of your camera screen and copy files from your camera to your mobile device using an app interface. For instructions on how to get started, check out our blog post on the topic.
How does GPS work with the camera?
The internal GPS Logger allows the camera to write location data to recordings. This means you can see your route taken in your videos, as well as your speed traveled using the GPS Logger software.
What makes the supercapacitor different than a battery?
The use of a supercapacitor removes the need for an internal lithium-ion battery. The supercapacitor is meant to carry charge from the power connection to the unit without holding significant charge itself. This eliminates the potential of battery failure, allowing for greater reliability over a long period of use.
To view videos on your mobile device, you can use the Wi-Fi Connect feature. To play back your videos on the camera, you can use the Playback Mode. To view videos on your computer or mobile device, remove the memory card with your recordings from the camera, then access them on your device using a card reader. You can also use the included mini-USB computer cable to connect your camera directly to your computer to read the files off the memory card. For more details, please check out the section of the manual titled “Playback”.
To record while your car is parked, you need to make sure the camera is wired to a source that provides power even while the car engine is off. While some cars have a cigarette lighter port that always provides power, other cars require you to use a hardwire kit to connect to an always-on fuse. Check out the hardwire kit for the V1P Pro here.
The package includes a 3M adhesive pad and a plastic mount piece for the front camera. The 3M pad is used to stick the mount to the windshield. The front camera can then slide down into the mount piece to be secured to the windshield, and can be easily removed from the mount as needed. For the rear camera, there is a 3M adhesive pad already mounted to the camera, you just need to peel off the sticker and place it to the rear windshield.
How does the rear camera record?
The rear camera is powered through its connection to the front camera unit. Video from the rear camera is saved to the same location on the memory card used in the front camera.
Why is the rear camera image mirrored when I look at it on the display?
On the rear camera, you can toggle the built-in switch to horizontally flip the rear camera image on the front display. This makes it easier to comprehend the point of view when using the rear camera as a backup camera. Having this enabled will not cause recorded video to be mirrored, only the display will be affected.
The V1P Pro is intended to operate in temperatures up to 176°F. It features enhanced temperature resistance due to its use of a supercapacitor.