V33 BestBuy Version

Support and FAQ
V33 Main

V33

Support and FAQ

Read the user manual

Download GPS Logger software

Register your camera

Submit a warranty request

Frequently Asked Questions

What type of memory card do I need for recording?

The V33 requires a micro SD memory card with a Class 10 / UHS-I or higher speed rating. The camera supports cards up to 512GB. It’s also important that the memory card you choose is built for dash cam use, which is why we specifically recommend cards which have that designation. Please check our latest card recommendations for help choosing a card.

How do I use the Wi-Fi feature?

Wi-Fi Connect allows you to see a live view of your camera screen and copy files from your camera to your mobile device using an app interface. For instructions on how to get started, check out our blog post on the topic.

How does GPS work with the camera?

The internal GPS Logger allows the camera to write location data to recordings. This means you can see your route taken in your videos, as well as your speed traveled using the GPS Logger software.

What makes the supercapacitor different than a battery?

The use of a supercapacitor removes the need for an internal lithium-ion battery. The supercapacitor is meant to carry charge from the power connection to the unit without holding significant charge itself. This eliminates the potential of battery failure, allowing for greater reliability over a long period of use.

How do I format the memory card?
To format the memory card, you can use the Format function in the Setup Menu. To do this, first make sure you are not recording. Then, press the MENU button twice to access the Setup Menu. From there, use the MIC button to scroll down to Format. Use this video as a reference.
How do I view my recordings?

To view videos on your mobile device, you can use the Wi-Fi Connect feature. To play back your videos on the camera, you can use the Playback Mode. To view videos on your computer or mobile device, remove the memory card with your recordings from the camera, then access them on your device using a card reader. You can also use the included mini-USB computer cable to connect your camera directly to your computer to read the files off the memory card. For more details, please check out the section of the manual titled “Playback”.

How does the camera mount to the car?

The package includes a 3M adhesive pad and a plastic mount piece for the front camera. The 3M pad is used to stick the mount to the windshield. The front camera can then slide down into the mount piece to be secured to the windshield, and can be easily removed from the mount as needed. For the rear camera, there is a 3M adhesive pad already mounted to the camera, you just need to peel off the sticker and place it to the rear windshield.

How does the camera function in hot climates?

The V33 Plus is intended to operate in temperatures up to 176°F. It features enhanced temperature resistance due to its use of a supercapacitor.

Need help with something else?

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